Shipping Policy
We ship within the United States only.
- Free shipping on all orders.
- Processing time: orders are shipped the next business day after the order is placed.
- Carrier: USPS.
- Delivery time: 3–5 business days after shipping, depending on your location.
- You will receive a tracking number by email once your order ships.
Return & Exchange Policy
We want you to love your purchase! If you are not completely satisfied, you may request a return or exchange within 14 days of receiving your order.
- We accept returns for a refund and exchanges for a different size or item.
- Items must be unworn, unwashed, unused and in their original condition with all tags attached.
- Sale and clearance items are final sale and cannot be returned or exchanged.
- Customers are responsible for return shipping costs unless the item received was damaged, defective or incorrect.
How to start a return
- Contact us by email at itsmesoporte@gmail.com or by WhatsApp at (469) 806-4862 with your order number and the reason for the return.
- We will reply within 1–2 business days with return instructions and the return address.
- Please do not send any item back before receiving our instructions.
Refunds
Once your return is received and inspected, we will notify you by email. Approved refunds are issued to the original payment method within 3–5 business days. Please allow a few additional business days for your bank or payment provider to show the refund.